Getting connected With the NHS App

Moat House and Greystone House Surgeries have successfully joined forces to become The House Partnership. We would like to thank you for your patience and understanding while we carried out essential work on our IT systems which have impacted on our services in the past few weeks. If you are experiencing issues reconnecting to the NHS App (if you did not go through ID verification when initially setting up your account) please follow the below steps.

NHS App - NHS Login Using Photo ID (BSL) https://youtu.be/9UemelvVLXk?feature=shared

NHS App - NHS Login without using Photo ID (BSL) https://youtu.be/8KY2qKcA69M?feature=shared

Step 1: Delete your NHS login account. For security reasons, you will need to log in with your usual NHS login credentials. Once logged in, you will then be able to delete your account.

  1. Log in to your NHS account via the NHS App or NHS.UK
  2. Select the ‘More’ icon in the top right-hand corner of the screen.
  3. Select 'Account and settings', then 'Manage NHS account', then 'Your NHS login details’.
  4. Select 'Delete NHS login'.

Step 2: Create a new account via the NHS App

  1. To create an NHS login account, you will need an email address and phone number. Please then follow the registration instructions.
  2. You will then need to prove who you and use photo ID to do so (such as a valid UK passport or UK driving licence). This step may take 3 days to complete whilst your documentation is verified.

What to do if you do not have photo ID

  1. Select, “How to prove who you are without photo ID” then follow the on-screen instructions.
  2. When asked "Do you use your GP surgery's online services? " select "Yes - I use online services”
  3. Select " Yes - I have all 3 details".
  4. Enter the ODS code (H81030), account ID and linkage key from your practice. You will need to contact the practice to obtain these, using either our online form (please go to “request an appointment on our website and then select “Admin Query”) available on the practice website (www.themoathousesurgery.nhs.uk), or by calling us on 01737 642207.
  5. Then enter your name and DOB when prompted and submit your details. 6. This should connect you to your GP surgery.

If you need help, visit the NHS App website. NHS App help and support - NHS (www.nhs.uk) 

Attachment

Printable Instructions

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Published on 22 May 2024